At Serenity Grooming, we bring professional, low-stress in-home dog grooming services right to your door throughout Nassau County and Northern Queens, NY.
Here are answers to our most common questions:

1. What is house-call dog grooming?

House-call grooming means the groomer comes inside your home — no van, no cages, and no stressful salon setting. We set up a small grooming area (usually in the kitchen, bathroom, or laundry room) and handle the full groom from start to finish.

2. What areas do you serve?

We currently serve Nassau County and Northern Queens, including Great Neck, Manhasset, Roslyn, Port Washington, Garden City, Bayside, Douglaston, Whitestone, and nearby towns.
👉 View all Service Areas →

3. How should I prepare my home for a grooming appointment?

All we need is:

• A well-lit area with an electrical outlet and access to warm water.

• A towel, if you have one handy.

• Your dog nearby.

• We bring all professional tools, dryers, and grooming equipment.

4. How long does a typical groom take?

Depending on size and coat type:

• Small breeds: up to 2 hours

• Medium breeds: up to 2.5 hours

Every pet receives one-on-one care — we never rush through appointments.

5. What are your prices?

Our prices vary by breed, size, and coat condition.
👉 View Services & Pricing →

We always discuss the total before starting and can give an estimate by text once you share your pet’s breed and photo.

6. Do you groom cats?

Not At this time, please check back because it is already in our future plan.

7. Do you work with anxious or senior dogs?

Absolutely!
This is our specialty. Our gentle, one-on-one method is ideal for senior, anxious, or special-needs dogs who don’t do well in noisy salons.

8. How do I book an appointment?

Simply text or call (917) 640-7545.
You can also send a message through our Contact page →

9. What payment methods do you accept?

We accept cash, Venmo, and Zelle.
Payment is due after the appointment.

10. What is your cancellation policy?

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. This allows us to accommodate other clients.

11. Are you insured and certified?

Yes — Serenity Grooming is fully insured, and our groomer is Pet CPR and First-Aid certified with over 15 years of grooming experience.

12. Do you offer recurring appointments?

Yes! Most clients schedule every 4–8 weeks to keep coats healthy and mat-free. Regular clients get preferred scheduling.

Still have questions?

We’d love to help!
📞 Call or Text: (917) 640-7545 💬